Managed IT Services – Support Tiers
Our core service is delivered to MTG’s standard baseline for security and supportability. Support levels and response targets are selected to match how your organisation operates, ensuring the service is aligned to your needs without paying for coverage or capability you do not require.
Standard Support
Premium Support
Platform and Sites
The shared platforms and site infrastructure that underpin your IT environment. These components are operated to MTG’s standard baseline for security, governance, and reliability, providing a consistent foundation for users, devices, and services across the organisation.
We operate and govern the core platforms that underpin your IT environment, ensuring they remain secure, supportable, and aligned with how your organisation works. This includes oversight of cloud services, identity, connectivity dependencies, and platform-level configuration.
A well-governed, supportable platform that remains aligned with your organisation as it evolves.
We operate and maintain the site and network infrastructure that enables reliable access to systems, services, and connectivity across your locations. This ensures consistent performance, resilience, and visibility across your physical estate.
Reliable, resilient connectivity that supports day-to-day operations across your sites.
Users and Devices
The day-to-day operation of user services and corporate devices within ITaaS. It includes ongoing support for users, along with the management of endpoints and mobile devices required for staff to work effectively and consistently.
Devices
We manage your critical workloads, whether they run on-premise or in Azure.
High-performance infrastructure with protected, recoverable data.
We manage the lifecycle and day-to-day health of your desktops, laptops, and Cloud PCs.
Consistent, up-to-date devices that are ready for work.
We manage corporate-owned mobile devices (MDM) to ensure they remain controlled and operational.
Secure, well-managed mobile devices without added complexity.
When choosing a managed provider, consider the NCSC’s guidance on MSP risk and security best practices. Enterprise-grade protection that stops cyber threats before they disrupt your business.
Users
Unlimited support for your staff, accessible via our portal, email, or phone.
Your team stays productive, supported, and free from technical frustration.
Need specialised Compliance or Security?
For organisations with specific regulatory needs, we offer Add-On Packs to extend the core service. From Data Governance and DMARC Anti-Spoofing to Disaster Recovery Assurance.
Why Managed IT Services Instead of Traditional IT Support?
We bridge the gap between “fixing printers” and “boardroom strategy.” Through scheduled Technology Business Reviews (TBRs), we ensure your technology roadmap aligns with your business goals – whether that is opening a new office, acquiring a competitor, or preparing for an ISO audit.
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Is ITaaS a Good Fit for Your Organisation?
ITaaS works best where there is a shared commitment to standardisation, governance, and ongoing improvement. This approach is particularly well suited to organisations that rely on IT for day-to-day operations, handle sensitive data, or need confidence that their technology will continue to support growth, compliance, and change.