IT Support for Legal Services & Law Firms
IT support for legal services must prioritise confidentiality, evidence integrity and uptime.
Law firms, advocates, and legal practices rely on secure systems to protect privileged information, meet strict deadlines and maintain audit-ready records. Our ITaaS model delivers a reliable and compliant IT foundation that supports modern legal environments without disrupting day-to-day work.
Industry Challenges
Confidentiality & data protection
Legal professionals, including solicitors and advocates, handle privileged client information that must be protected under GDPR and professional obligations set by bodies such as the Law Society of the Isle of Man and the Law Society of Scotland. Breaches or accidental disclosure can lead to serious penalties and reputational damage.
Evidence management & audit trails
Maintaining chain-of-custody and secure case files requires detailed audit logs and retention policies that can stand up to scrutiny in court and during regulatory reviews.
Specialised case software
Case management, digital dictation and billing systems must be integrated and kept up to date without interrupting day‑to‑day operations. Expert support for leading Practice Management Systems (PMS) and Document Management Systems (DMS), including LEAP, Clio, SOS Connect, iManage, and NetDocuments.
High‑pressure timelines
Missed deadlines or downtime can derail court filings and hearings, so reliability is paramount.
Remote & hybrid working
Lawyers often work from courtrooms, client offices or home and need secure access to case materials from anywhere.
Client communication & collaboration
Secure Litigation Support & Data Rooms: We leverage Microsoft SharePoint and OneDrive to build secure, permission-based Virtual Data Rooms (VDR). This allows for seamless discovery and document sharing with counsel and third parties without the security risks of email attachments.
Meeting SRA & Cyber Essentials Standards
We help firms align with the SRA’s expectations for cyber security and data integrity, ensuring your firm meets the criteria for Cyber Essentials or Cyber Essentials Plus – often a requirement for professional indemnity insurance.
Download the UK Law Firm Cybersecurity Checklist (PDF)
This practical checklist is designed for managing partners, COFAs and practice managers who want clarity on whether their firm’s cybersecurity controls would withstand regulatory scrutiny. It aligns with common expectations across the SRA, Lexcel and wider legal-sector guidance, and provides a structured way to assess your current position.
How ITaaS Helps
Our IT support for legal services is designed to protect confidentiality, evidence integrity and operational uptime
Encrypted communications & file sharing
We protect your correspondence and documents with secure email, Teams and encrypted file storage.
Compliance & evidence management
Our platforms enforce retention policies, audit trails and chain‑of‑custody logs to support legal requirements.
Practice software integration
Whether you are maintaining a legacy on-premise server for specific database requirements or moving to a Modern Desktop in Microsoft Azure, we manage the transition. We specialize in hybrid environments that bridge the gap between traditional legal software and cloud flexibility.
Resilient infrastructure & uptime
Continuous monitoring, patching and disaster recovery keep your systems online during critical deadlines.
Secure mobility & remote access
Zero‑trust remote access and managed devices let you work securely from court or home without fragile VPNs.
Proactive support & enablement
Our helpdesk resolves issues quickly and while root‑cause analysis prevents repeat problems. We also provide your staff with training secure practices.
Outcomes and Benefits
Confidentiality protected
Sensitive client information stays secure and compliant, reducing the risk of breaches and penalties.
Evidence integrity assured
Audit‑ready logs and retention policies maintain chain‑of‑custody for case files and evidence.
Deadlines met
Reliable systems and proactive support mean fewer missed filings or hearings.
Greater productivity
Integrated tools and responsive support let your team focus on clients, not troubleshooting.
Flexible working
Secure remote access enables effective collaboration from courts, offices or home.
Predictable costs
Service fees scale with firm size and complexity, providing budget certainty.
FAQ
We align your infrastructure with the SRA’s code of conduct regarding technology and data security. By implementing multi-factor authentication (MFA), advanced encryption, and regular vulnerability scanning, we help your firm achieve and maintain Cyber Essentials certification, which is increasingly vital for Professional Indemnity Insurance (PII) renewals.
Yes. We provide technical management for leading legal platforms, including LEAP, Clio, SOS Connect, and iManage. We act as your technical liaison with software vendors to ensure updates, integrations, and performance issues are handled without disrupting your fee-earners.
Absolutely. We specialise in transitioning law firms from “server-under-the-desk” setups to secure Azure environments. This allows your team to access heavy-duty case management tools and files via a Modern Desktop, ZTNA or Windows 365 from any location, while maintaining centralised security.
We configure secure Virtual Data Rooms (VDR) using Microsoft SharePoint. This replaces the risk of email attachments or unmanaged USB drives, allowing you to set granular permissions, track who has accessed documents, and revoke access once a matter is closed.
Our ITaaS model prioritises uptime through proactive 24/7 monitoring. In Azure, we implement robust Disaster Recovery (DR) and backup solutions with aggressive Recovery Time Objectives (RTOs), ensuring that if a hardware or software failure occurs, your firm is back online in minutes, not days.
We ensure your data stays within compliant jurisdictions. Whether you are governed by the SRA, Law Society of the Isle of Man or the Law Society of Scotland, we configure your cloud and on-premise storage to meet specific data residency requirements and implement strict retention policies to automate GDPR compliance. The Microsoft TrustCentre covers off issues of compliance and data residency.
Stop Managing IT. Start Using It.
Move to a model that rewards uptime, security, and stability.