The Complete IT Utility

What’s Included in Our Managed IT Services (ITaaS)

We bundle the six pillars of modern IT operations into our managed IT services, clearly defining what’s included in managed IT services when delivered as an ITaaS model. This provides a predictable monthly utility covering Platform, Network, Server, Support, Endpoints, and Security.

The 6 Core Pillars of Our Managed IT Services

Before we begin day-to-day support, our Service Delivery team manages a structured project to bring your environment up to standard. This ensures no hidden risks are inherited. These six components define what’s included in managed IT services when delivered through a standardised ITaaS framework.

Platform & Identity Management

01

Your Microsoft environment is the backbone of your business. We manage your AD, M365 tenant, identity security (Entra ID), and governance policies.

Tenant Administration: Configuration of Exchange, SharePoint, and Teams.

Identity Security: Management of Entra ID, MFA, Conditional Access, and Active Directory (on-prem) accounts

Certificate Services: Management of SSL certificates, SCEP profiles, and domain registrations.

Licensing Governance: We handle the procurement, assignment, and renewal of all Microsoft subscriptions.

Active Directory: Discussions with key stakeholders to identify pain points and goals.

A secure, compliant, and well-governed digital estate that scales with your growth.

Site & Network Infrastructure

02

We maintain the connectivity that keeps your office running.

Network Management: Monitoring and patching of switches, Wi-Fi, and UPS devices.

Firewall-as-a-Service: Provisioning and management of Sophos firewalls with next-gen threat protection.

Connectivity Support: Liaison with ISPs and telecom providers when outages occur.

Secure Connectivity: Management of Site-to-Site VPNs and SD-WAN configurations.

Stable, secure, and resilient connectivity for your physical locations

Users, Assets & Workloads

Once onboarded, we shift to the day-to-day operation. This is your core ITaaS subscription.

Server & Cloud Infrastructure

03

We manage your critical workloads, whether they run on-premise or in Azure.

Server Management: Patching, security hardening, and performance monitoring for physical and virtual servers.

Virtualisation: Management of Hyper-V hosts and virtual machine resources.

Backup Assurance: Continuous monitoring and verification of server and file backups to ensure recoverability.

Cloud Infrastructure: Management of Azure resources, virtual machines, and capacity planning.

High-performance infrastructure with protected, recoverable data.

Helpdesk Support

04

Unlimited support for your staff, accessible via our portal, email, or phone.

Day-to-Day Assistance: Support for Microsoft 365, Outlook, and approved line-of-business applications

Onboarding & Offboarding: Structured setup for new starters and secure processing for leavers

Mobile Support: Support for corporate data on mobile devices via Mobile Application Management (MAM).

Your team stays productive, supported, and free from technical frustration.

Managed Endpoints

05

We manage the lifecycle and health of your physical hardware and Cloud PCs.

Device Health: Automated patching of Windows OS, drivers, and third-party applications

Asset Tracking: A live register of all laptops, desktops, and mobile devices.

Mobile Management: Management of corporate data on mobile devices (MAM/MDM) and Thin Clients

Device Enrolment: Pre-configuration of new hardware so it arrives ready to work.

Reliable, updated hardware that is ready to work when you are.

Security & MDR

06

Security isn’t an add-on; it is embedded in every device we manage.

Managed Detection & Response (MDR): 24×7 monitoring by a Security Operations Centre (SOC) to detect and neutralise threats.

Endpoint Protection: Industry-standard antivirus and anti-malware.

Baselines: Hardened security configurations applied to all endpoints.

When choosing a managed provider, consider the NCSC’s guidance on MSP risk and security best practices. Enterprise-grade protection that stops cyber threats before they disrupt your business.

Managed IT Services – Support Tiers

Choose Your Support Level

Standard Support

Best for: Core business hours coverage.

Support Hours: 09:00 – 17:00 (Mon-Fri).

P1 Response: 4 Hours (Business Hours).

Strategic Reviews: Annual.

Cyber Insurance Advice: Chargeable.

Premium Support

Best for: 24×7 operations & regulated firms.

Support Hours: 24x7x365.

P1 Response: 4 Hours (24×7).

Strategic Reviews: Quarterly.

Cyber Insurance Advice: 4 Hours Included/Year.

Common Questions about Switching Providers

Will the onboarding disrupt my team?

No. We build your new “Standardised” environment in parallel or stage the migration outside of business hours to minimize impact on your daily operations.

Is day-to-day support charged separately?

No. Day-to-day operational support is included in the service. This covers unlimited tickets, calls, and assistance for supported users, devices, and systems within the agreed scope. Project work, major changes, and defined exclusions are scoped and priced separately to ensure transparency and avoid unexpected costs.

How long does the “Assess & Standardise” phase take?

For a typical SME (20-100 users), the assessment takes 1 week, and standardisation takes 2-4 weeks depending on the complexity of your legacy systems.

What happens if we already have an existing IT provider?

We handle provider transition as part of onboarding, including access handover, documentation review, and risk remediation. Where appropriate, we can work alongside an incumbent provider during a managed transition period.

How are security incidents or critical issues handled?

All environments are monitored continuously through Managed Detection & Response (MDR). We coordinate incident response, escalation, and remediation, ensuring issues are prioritised based on severity and reviewed as part of ongoing governance.

Is this suitable for regulated or audited organisations?

Yes. The service is designed for organisations that require audit trails, access controls, documented processes, and governance oversight, including those preparing for ISO, cyber insurance, or regulatory reviews.

What happens if our requirements change or we grow?

The service scales predictably as users, devices, or sites are added. Strategic changes are reviewed through scheduled Technology Business Reviews to ensure the service continues to align with business objectives.

What happens if we decide to leave in the future?

Your data and tenant remain yours. We provide structured offboarding, documentation handover, and reasonable transition support to ensure continuity and minimise operational risk.

Managed IT Services – Pricing Structure

Transparent, Itemised Billing We don’t bundle hidden costs. Your monthly invoice is broken down so you know exactly what you are paying for. This transparent model reflects what’s included in our managed IT services, ensuring costs align directly to users, devices, platforms, and sites.

Per Platform: Covers the global configuration, security, and governance of your M365 tenant and Identity systems.

Per User: Scalable fees for Helpdesk and Licensing.

Per Device: Operational costs for managing Laptops, Servers, and Mobiles.

Per Site: Infrastructure support based on the complexity of your location.

Subscriptions: All Microsoft 365 and software licences are itemised clearly.

How ITaaS Works

Now that you understand what’s included, the next step is seeing how our IT-as-a-Service model is delivered – from assessment and standardisation to day-to-day operations and ongoing governance.

Need specialised Compliance or Security?

For organisations with specific regulatory needs, we offer Add-On Packs to extend the core service. From Data Governance and DMARC Anti-Spoofing to Disaster Recovery Assurance.

See How ITaaS Works

Explore Add-On Packs

Why Managed IT Services Instead of Traditional IT Support?

We bridge the gap between “fixing printers” and “boardroom strategy.” Through scheduled Technology Business Reviews (TBRs), we ensure your technology roadmap aligns with your business goals – whether that is opening a new office, acquiring a competitor, or preparing for an ISO audit.

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