Managed IT Support

Our 24/7 helpdesk is available to provide immediate support whenever you need it. Staffed by experienced IT professionals, our helpdesk team can assist with everything from simple troubleshooting to complex technical issues.

We utilise a cloud-based helpdesk platform that allows you to raise tickets via phone, email, or our secure online system. With our proactive approach, issues are often detected and resolved before you even know about them. Our team is well-versed in managing environments with Microsoft 365, Azure, and other critical business applications, ensuring that your operations continue smoothly.

Security is a cornerstone of our ITaaS model. We deploy industry-leading security solutions like Sophos for endpoint protection and network security, combined with Huntress for advanced threat detection and response.

Sophos offers robust defence against malware, ransomware, and other cyber threats, while Huntress specializes in identifying persistent footholds and hidden threats that might evade traditional security measures. This layered security approach ensures comprehensive protection, safeguarding your business against the evolving landscape of cyber threats.

Our proactive monitoring and maintenance ensure that your IT systems are constantly checked for performance and security.

Using industry-leading tools such as RMM (Remote Monitoring and Management) and monitoring probes, we track the health of your servers, workstations, and network infrastructure. This enables us to detect potential issues early and address them before they cause disruptions.

Our automated patch management processes keep your systems up-to-date with the latest security updates and software improvements, minimising vulnerabilities and enhancing reliability.

Our IT as a Service (ITaaS) model provides a flexible, subscription-based IT support solution that can grow with your business.

This model includes everything from basic IT support to advanced cybersecurity and cloud services, tailored to your specific needs. Whether you’re expanding your workforce, moving to a new location, or adopting new technologies, our ITaaS offering scales seamlessly.

The service is a combination of user, device and infrastructure support. Licenses for Microsoft 365, Sophos and other services are billed separately.

We offer both on-site and remote support to address any IT challenges you face.

Our team is equipped to provide secure remote assistance using our remote monitoring systems, allowing us to resolve issues quickly without needing to visit your site.

For more complex problems or hardware issues, our engineers are available for on-site visits to ensure everything runs smoothly. This hybrid approach combines the speed of remote troubleshooting with the hands-on support of on-site service, providing a comprehensive solution for all your IT needs.

Our Managed IT Support includes strategic IT consulting to help your business thrive. We work closely with you to develop a long-term IT strategy that supports your business objectives. Our consulting services cover everything from technology upgrades and cloud migration to cybersecurity planning and IT infrastructure design.

We leverage our expertise to recommend solutions that drive innovation, efficiency, and competitive advantage. Our goal is to ensure your IT environment is not only a support system but a catalyst for business growth.