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Customer sentiment: The customer sentiment in this email appears to be concerned and mildly frustrated. Jane is experiencing issues with their CRM system, and while they appreciate your assistance, they are not satisfied with the vendor's support. Recommended actions: Respond to Jane promptly, acknowledging the issue and expressing empathy for the situation. Investigate the CRM slowdown issue by analyzing the network usage and server loads during peak hours. This could help identify if the issue is related to the internet connection or other internal factors. Collaborate with the CRM vendor to gather more information and troubleshoot the issue. Their expertise may be necessary for a comprehensive solution. Update Jane with your findings, any identified issues, and the steps taken to resolve them. Provide an estimated timeline for a resolution if possible. Possible issues: Network congestion during peak hours: The slowdown at lunchtime could indicate higher internet usage at that time, causing a bottleneck in the connection. Server overload: The CRM system's servers might be struggling to handle the increased traffic during lunchtime, causing a slowdown in performance. Insufficient resources: The CRM system may not have enough resources allocated to handle peak usage, resulting in a degradation of performance. Hardware or software issues: There might be an underlying hardware or software problem causing the slowdown, unrelated to the internet connection.

Unleashing the Power of Generative AI for Small Businesses

The Isle of Man is home to a diverse range of industries and business types, from eGaming to financial services. As a managed IT and technology solutions provider, we understand the unique challenges small businesses face on the Island. One way to stay ahead is by embracing emerging technologies, such as generative AI and platforms […]

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Driving Sustainability with Data: How MTG’s New Product is Promoting Active Travel

Transportation has become critical for reducing carbon emissions as businesses become increasingly committed to sustainability and environmental, social, and governance (ESG) goals. By promoting active travel options like walking and cycling, companies can reduce their carbon footprint and promote healthier lifestyles among employees. However, data collection and data-driven decisions can be challenging without the right

Blog, Company News

Unlock Profitability and Compliance with Tailored Managed IT for Financial Firms

Maintaining a balance between profitability and compliance can be daunting in the highly regulated financial services industry. Small financial services businesses are subject to various controls by regulators and cyber-insurers, making compliance a critical aspect of their daily operations. At the same time, these businesses must also focus on growing and maintaining their bottom line.

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5 Ways Managed IT Services Can Help Small Law Firms Stay Competitive

Small law firms face increasing competition and pressure to stay ahead in a rapidly changing market. To compete with larger firms and meet the demands of clients, small law firms need to have reliable and efficient IT infrastructure. That’s where managed IT services come in. Here are five ways managed IT services can help small

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Monitoring air quality near schools

Using IoT to monitor air quality near schools

A recent report from campaign group Mums for Lungs and environmental charity Possible has highlighted the impact of air pollution on children. Pollution intensifies around schools at drop-off times, with NO2 levels up to 5x higher than usual. IoT sensors can help education leaders, schools and councils measure air quality, particulates and NO2 levels. The

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Monitoring air pollution with Internet of Things (IoT)

Location marketing tends to focus on employment opportunities, local scenery, commute times, broadband speeds and public service performance – however, there is a growing interest and awareness of the importance of air quality and pollution on health. With the emergence of air quality monitoring systems and IoT technologies, the availability of data relating to air

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Windows 365 Cloud PC

Introduction to Windows 365 Cloud PCs

Windows 365 Cloud PCs are the perfect solution for the modern workforce who wish to work securely and remotely. Cloud PCs enable secure remote working while retaining the familiar Microsoft Windows experience.  Securely stream your personalised Windows experience from Azure, including your desktop, apps, settings and content – anytime, from any device.

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Measuring Turbidity with IoT – Water Quality

We regularly speak to customers who have a requirement to measure turbidity levels in water supplies, rivers and other bodies of water. IoT is a powerful and cost-effective way to measure turbidity and transmit the results for analysis, visualisation and reporting. Turbidity is the loss of transparency, cloudiness or haziness of fluid due to the

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